Grievance Redressal
Grievance Redressal Policy
Last updated: January 2026
Calvexinae (SHAYNA FASHION HUB PRIVATE LIMITED) is committed to providing a seamless and satisfactory shopping experience. In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, we have established a dedicated Grievance Redressal mechanism to address your concerns promptly and fairly.
Designated Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to handle all customer complaints and concerns:
| Detail | Information |
|---|---|
| Name | Grievance Officer, Calvexinae |
| Company | SHAYNA FASHION HUB PRIVATE LIMITED |
| CIN | U14101DL2026PTC463421 |
| shayna@kitmnex.shop | |
| Address | Upper G/F, D-35, Plot No. 2-A, Panchparmeshwar Mandir, Dominos, Lakshmi Nagar, New Delhi, New Delhi – 110092 |
| Working Hours | Monday – Saturday, 10:00 AM – 7:00 PM IST |
How to File a Complaint
You can raise a grievance through any of the following channels:
- Email: Send your complaint to shayna@kitmnex.shop
- Contact Page: Use the contact form at Customer Service
When filing a complaint, please include:
- Full name and registered email address
- Order number or transaction ID
- Detailed description of the issue
- Supporting documents such as photos or screenshots (if applicable)
- Your preferred resolution (refund, replacement, or other)
Resolution Timeline
- Acknowledgement: Within 24 hours of receiving your complaint (business days).
- Resolution: Within 15 working days from the date of acknowledgement.
Escalation Process
- Level 1 – Customer Support: shayna@kitmnex.shop
- Level 2 – Grievance Officer: shayna@kitmnex.shop
- Level 3 – Consumer Forum: You may approach the Consumer Disputes Redressal Forum or the National Consumer Helpline at consumerhelpline.gov.in (Toll-Free: 1800-11-4000).
Governing Law and Jurisdiction
All disputes shall be governed by the laws of India. The courts of Delhi shall have exclusive jurisdiction.
Contact Us
For any grievance, reach out to us at shayna@kitmnex.shop. We are here to help.